As a Customer Service Debt Management Adviser, you’ll be responding to queries from customers promptly and tactfully within our SLAs. We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.
Your day-to-day will include:
Authorising and investigating all transactions to our KPIs
Collecting the required information from the customers and businesses
Reviewing processes which could be automated or enhanced to improve the customer and business experience
The skills you'll need
In order to excel in this role, you’ll have strong customer service experience along with customer and industry knowledge. If you have previous experience with mortgages, secured lending or debt management, this would be an advantage. What's crucial, is that you work well in a fast-paced environment, have good organisational skills to meet targets and produce your work with high levels of accuracy.
You’ll also demonstrate:
An awareness of changes in trends, policies and regulations
A thorough understanding of products, processes and banking systems
The ability to interpret information and provide analysis and solutions to support continuous improvement
An understanding of our industry and its customers
Excellent written and verbal communication skills
Proficient computer skills
What else you need to know
We’re here for our customers, whatever the time of day or night, so you’ll need to be flexible in working a rotating shift pattern.
Your hours of work are likely to be between 8am - 8pm Monday to Friday and Saturday Between 9 - 5. We’ll discuss your hours in more detail with you during your interview stage.
You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready, we’ll help take your career to the next level.
How we'll reward you
Salary: £21,150 per year
You’ll join on a competitive salary of £21,150 (which is £11.62 per hour) and in addition you’ll receive money to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits from RBSelect, our fully flexible reward programme.
You will have a generous holiday entitlement of 33 days.
If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.
£21,150 per year
National Westminster Bank, commonly known as NatWest, is a large retail and commercial bank in the United Kingdom. NatWest provides Personal Banking, Private Banking, Business Banking and Commercial Banking.